Overall Aims of Our Programmes

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Organisational Excellence

Our primary aim is to contribute to creating organisational excellence. This begins with a well thought-out organisational strategy which is cascaded down the hierarchy of the organisation influencing managerial behaviour at all levels and leading to observable performance improvement when the process is encapsulated in an action learning envelope. Each manager on our programmes is required to define their department's strategy and annual operating plans in their individual projects. They are then helped to deliver changes in the way their departments operate. This cascade is a difficult process, and most organisations fail to do it effectively. Our action learning programmes are designed to help this process to a successful conclusion. That is, our aim is to construct a bridge between the strategy, on the one hand, and the hearts, minds and behaviour of individuals on the other.

Our aim is to construct a bridge between strategy at all levels and the hearts, minds and behaviour of all individuals in the organisation.

We aim to create a 'mind set' in all participants which encourages them to 'continuously improve' the strategic, technical and managerial performance of the part of their organisation they control. We encourage participants to recognise that there are two aspects to improved performance, that is, better value creation and greater operational effectiveness and efficiency through process excellence in, for example, reducing waste, lead and delivery times and improving individual competence and commitment all set within the framework of national cultures and a formal learning 'envelope'.

Create a 'mind set' in all employees which encourages them to continuously improve working practices and their individual performance.

Leadership

Another key theme of all our programmes is that operational excellence must be accompanied by excellence in the leadership of people aimed at creating a competent, committed and proactive workforce. This is done through providing clear leadership and a sense of direction; encouraging innovation throughout every function; involving staff in the decision-making process and achieving this within a performance orientated learning culture, which delivers observable improvements in operational and people performance.

The central issue of leadership concerns implementation capability, ie the ability, willingness and courage to change the status quo, to challenge vested interests and outdated working practices.

Many managers throughout the world accept the above intellectually, but few know precisely how to do it. The key is to provide:

  • guidelines as to what excellent managers and supervisors do in effective and efficient organisations,, that is, the general management competencies customised to the organisation;
  • a self-assessment vehicle to enable the organisation's managers to judge how they are progressing towards achieving excellent performance;
  • an understanding of how managers and supervisors learn to become more effective and create a Learning Organisation (one which facilitates the learning of all its members and continuously transforms itself) within their own departments/sections.

Leadership can be LEARNT within a specific organisational context designed to create challenges which push people out of their comfort zones into a continuous improvement and action learning environment where their behaviour and opinions are challenged.

We believe the central issue of leadership is around developing implementation capability, that is, the ability, willingness and courage to change the status quo, to challenge vested interests and outdated working practices. Our view is that leadership can be LEARNT within a specific organisational context designed to create challenges which force people out of their comfort zones into an environment where they are encouraged to learn from their mistakes and successes and where their behaviour and values are challenged. Our action learning programmes are designed for politicians and senior public sector managers who want to LEARN how to become better LEADERS and how to achieve a renaissance in the performance of their organisation.

These programmes are specifically job related and designed around solving problems being experienced in the aspiring leader's organisation. Participants will learn to become more effective by relating the content of the programme to their own job and experiences, by comparing their own performance with best international practice and from reflecting on the actions they take to improve organisational performance. The results will speak for themselves. Bottom line savings and observable increases in personal confidence and effectiveness will be achieved.